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Citizens Bank aims to help federal employees affected by shutdown


Oct. 16, 2013
GREATER SPRINGFIELD – With an estimated 800,000 federal employees facing a potential loss of income due to the federal government shutdown, Citizens Bank announced a program to assist its customers who work for the federal government and may be directly impacted by the shutdown. The program will run through Nov. 4 or the end of the government shutdown, whichever comes first.

Eligible customers are encouraged to contact a Citizens Bank representative through our 24/7 contact center at 800-922-9999 or to visit a convenient branch location to request assistance including:

• Rebates on certain checking account, savings account and credit card fees;

• Easy access to CDs without incurring a fee; and

• Assistance with loan payments.

“We routinely work with customers to help them manage financial challenges and we also are committed to supporting local communities,” Brad Conner, vice chairman for Consumer Banking at RBS Citizens Financial Group, said. “Because everyone’s situation is different, we encourage customers to call or visit us so that we can design an assistance package that best meets their needs.”

The assistance program is in keeping with the bank’s broader commitment to the community demonstrated through its Citizens Helping Citizens program addressing five key areas: hunger, housing, economic development, financial education and volunteerism.

To be eligible for assistance, individuals must have been a customer of Citizens Bank as of Aug. 15. They must also be a current employee of the Federal government impacted by the shutdown and able to provide acceptable proof of Federal employment.

For more details, customers can call 800-922-9999.



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