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Harrington receives Pinnacle Award


Aug. 27, 2012
WEST SPRINGFIELD — Harrington Insurance Agency is the recent recipient of a national 2012 Pinnacle Award from Applied Systems. Applied Systems presented its inaugural Pinnacle Awards, the company's highest customer honor, to a select group of leading agencies for their partnerships with Applied Systems and their deployment of the company's software in making significant contributions to their businesses and the insurance industry.

Harrington Insurance Agency is a statewide agency offering personal and commercial insurance across Massachusetts. It is a member of the Arbella Insurance Group.

Committed to technology as a business enabler, Harrington moved to Applied Systems' Epic Online to replace its six separate databases and three systems with a single enterprise agency management platform.

Thanks to the efficiencies gained through Epic, the agency has seamlessly added multiple locations, significantly increased premium under management, and effectively moved to a paperless office.

"We use this technology to give our customers consistent, best -in-class service no matter which of our ten offices they call," Gary Milliken, Harrington's chief executive officer, said. "Everyone at our agency works very hard to accomplish that, and it's an honor to accept this award."

Based in University Park, Ill., Applied Systems is a leading provider of software that powers the business of insurance.

Harrington Insurance Agency (www.HarringtonSaves.com) has locations throughout Massachusetts and represents many national and regional insurance companies.



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