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Baystate Health named one of 15 best U.S. health systems

April 30, 2012 SPRINGFIELD — Baystate Health has been lauded by Thomson Reuters for achieving superior clinical outcomes in its fourth annual study naming the top 15 health systems in the country. Judged among its peers in the healthcare industry, Baystate Health outperformed others in its size category (medium health systems) by saving more lives and causing fewer patient complications, following industry-recommended standards of care more closely, making few patient safety errors, releasing patients half a day sooner, and scoring better on overall patient satisfaction. "This prestigious recognition from such a respected organization as Thomson Reuters places our health system ahead of the pack nationally in patient outcomes. Our long-term commitment to patient quality and safety, as exemplified in the study, speaks loud and clear to our patients that they can expect the best and most efficient care when they visit one of our hospitals," Mark R. Tolosky, president and CEO of Baystate Health, said. "Our quality improvement efforts as a health system reflect a leadership philosophy that quality is a shared responsibility among everyone — not only the doctors, nurses and other professionals who make up our clinical staffs — at each of our hospitals, community clinics, medical practices, and other clinical sites throughout western Massachusetts," Dr. Evan Benjamin, senior vice president, Healthcare Quality, Baystate Health, said. "For our community, providing care at this level means more than 200 patients are alive today who would not have survived had they had care at many other health systems." Thomson Reuters — the world's leading source of information and solutions to improve the cost and quality of health care — analyzed more than 300 organizations based on a composite score of eight measures of quality, patient perception of care and efficiency. U.S. health systems with two or more short-term, general, non-federal hospitals; cardiac and orthopedic hospitals; and critical access hospitals were assessed in the study. Researchers looked at eight metrics that gauge clinical quality and efficiency: mortality, medical complications, patient safety, average length of stay, 30-day mortality rate, 30-day readmission rate, adherence to clinical standards of care (evidence-based core measures published by the Centers for Medicare and Medicaid Services), and HCAHPS patient survey score (part of a national initiative sponsored by the United States Department of Health and Human Services to measure the quality of care in hospitals). The independent study — hospitals do not apply to be a part of it — relied on public data from the 2010 Medicare Provider Analysis and Review (MedPAR) data and the CMS Hospital Compare data sets. "This year we are seeing stronger system-wide performance and increased rates of improvement, particularly among the 15 Top Health Systems award winners. Health system performance is beginning to reflect aspirations to provide more consistent outcomes across communities served," said Jean Chenoweth, senior vice president for performance improvement and 100 Top Hospitals program at Thomson Reuters. "Healthcare reform appears to have stimulated the increased rate of improvement at the system level." Thomson Reuters 100 Top Hospitals program have analyzed and reported on the performance of individual hospitals since 1993. For more information on Baystate Health, visit baystatehealth.org. Bookmark and Share

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