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GSSS seeks ombudsman program volunteers

July 10, 2013 |

SPRINGFIELD – Greater Springfield Senior Services seeks caring individuals to serve as volunteer advocates for residents of nursing homes and rest homes though its Long Term Care Ombudsman program. Ombudsmen visit with area nursing home and rest home residents once a week to listen to their concerns and address issues affecting the quality of their care. They investigate complaints made by residents or family members and work with the facility to resolve them. Free training and certification are provided. For more information, contact the long-term care ombudsman coordinator at 781-8800, ext. 178. The LTC ombudsman program is a state and federally mandated service for all residents in area nursing homes to ensure that their personal rights are respected and they receive treatment in clean, comfortable environments. Ombudsmen are trained and certified through the Massachusetts Executive Office of Elder Affairs. Training topics include legal rights of residents, conflict resolution skills, physiological aspects of aging, and long-term care regulations.

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