|HOLYOKE Holyoke Medical Center's new Emergency Department Medical Director, Dr. Manish Vig, has a vision, and with his evolving background in emergency medicine and business management, he is implementing significant improvements to this community hospital's most visited and most visible asset. |
Vig is working toward the creation of a new Emergency Department that will be staffed by a "solid core" of full-time, highly skilled physicians and practitioners, standardized treatment protocols and a commitment to the highest quality of compassionate care, in a positive working environment.
"It's a facility that patients can trust for efficient and proper state-of-the-art care, right here in their community," Vig, a native of Delhi, India, who grew up in Queens, N.Y., and graduated from the University of Rochester School of Medicine, said. He also recently earned a master's of business administration (MBA) degree from the Wharton School at the University of Pennsylvania, one of the most competitive business schools in the country.
Within two or three years, HMC plans to break ground on a brand new, expanded ER facility.
"This will be an ER that has the capacity to meet the needs now and in the future, of our diverse patient population. Annually, close to 40,000 patients are seen in this ER, more than the average for local community hospitals," said Vig, citing a high rate of uninsured and underinsured patients lacking access to primary care. "We can either fight or ignore this fact, or face it head on by increasing capacity to meet that need and challenge. And we're not going to fail at this."
Vig's can-do attitude and early abilities in science propelled him to excel. "I enjoy the human side of delivering science. I decided to be a doctor early on in childhood, and I just kept moving further up," Vig said, who completed his residency and was chief resident at Thomas Jefferson University Hospital in Philadelphia, Pa. For 10 years he worked at Virtua-Memorial Hospital of Burlington County in Mt. Holly, N.J., and as attending ER physician at Methodist Hospital and St. Agnes Hospital in Philadelphia. He graduated from the Wharton School in 2007 and came to HMC in March of 2008.
Last October, HMC began working with EmCare, the nation's leading emergency medicine practice management group, with over 4,500 affiliated physicians. EmCare introduced a team of ER physicians to HMC, who have raised the bar on quality of care and are working extremely well with HMC's nursing staff, helping to create the high-energy working environment HMC's ER strives daily to maintain, said Vig.
"We are seeing patients quicker, increasing patient satisfaction and implementing systems so that patients' pain and treatment can be managed efficiently. The nurses have been the steady hand through this whole transition," he said.
Vig's philosophy of care is to be accurate and efficient, while maintaining compassion for patients without being judgmental skills every ER staff person must master, he said. He believes strongly in teamwork, and sees himself as "captain of the ship who is always striving to work alongside the shipmates."
"In the ER, you're responsible for multiple patients all the time. There's no other specialty in the house of medicine that works with as many other specialties as emergency medicine. I get to have active conversations with specialists in real time, learning about different problems and understanding their mind processes all of which translates into better patient care," he said.
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