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Mercy Medical Center recognized by SCORE for defect-free care

Aug. 7, 2013 |

Cheryl Bartlett, acting commissioner, Department of Public Health; Patricia Henault, Stroke coordinator, Mercy Medical Center; Pam Wallace, RN, director of Outpatient Services, Mercy Medical Center; Joan D’Ambrosia, EMS coordinator, Mercy Medical Center, and Lee Schwamm, MD, FAHA, professor of Neurology at Harvard Medical School, who presented the award to the Mercy team.

Reminder Publications submitted photo

SPRINGFIELD – Mercy Medical Center has received the Defect-free Care Award from the Stroke Collaborative Reaching for Excellence (SCORE), a voluntary statewide quality improvement collaborative administered by the Massachusetts Department of Public Health (DPH) that supports Primary Stroke Service hospitals. Defect-free is achieved when a patient receives the appropriate care based on clinical guidelines. The SCORE Defect-free Care Award recognizes hospitals that provide high quality care to 80 percent or more of their stroke patients from October 2011 to September 2012. The number of SCORE hospitals providing defect-free care to the majority of their patients has increased significantly over the last four years, resulting in many more patients receiving high quality care. Stroke is third-leading cause of death in the Commonwealth, and a leading cause of adult disability. Immediate assessment and treatment are critical to help improve outcomes. “At Mercy Medical Center, we strive to provide high quality care in every patient encounter and we are proud that our efforts have been recognized with this prestigious award from DPH’s SCORE program,” Scott Wolf, D.O., MPH, senior vice president of Medical Affairs, chief medical officer and chief operating officer, Mercy Medical Center, said. “This award is further confirmation of Mercy’s commitment to improving the quality of care for stroke patients, knowing that such outstanding care can drive better outcomes.” In 2012, Mercy Medical Center received the Get With The Guidelines – Stroke Gold Plus Quality Achievement Award from the American Heart Association. The award recognizes Mercy’s commitment and success in implementing a higher standard of care by ensuring that stroke patients receive treatment according to nationally accepted guidelines.

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