10 Commandments of Good Business
A CUSTOMER is the most important person in any business.
A CUSTOMER is not dependent on us - we are dependent on her.
A CUSTOMER is not an interruption of our work - he is the purpose of it.
A CUSTOMER does us a favor when she calls us - we are not doing her a favor by serving her.
A CUSTOMER is part of our business - not an outsider.
A CUSTOMER is not a cold statistic - he is a flesh and blood human being with feelings and emotions like our own.
A CUSTOMER is not someone to argue or match wits with.
A CUSTOMER is a person who brings us her wants - it is our job to fill those wants.
A CUSTOMER is deserving of the most courteous and attentive treatment we can give her.
A CUSTOMER is the lifeblood of this and every other business.
Chris & Dan,